Hiliv (hereinafter referred to as the "Provider"), concerned with respecting the privacy of its clients (hereinafter referred to as the "Clients"), establishes this privacy policy (hereinafter referred to as the "Policy"). The purpose of this Policy is to define the methods of collection, processing, and use of the Clients' personal data by the Provider.
The Provider collects personal data from Clients when ordering Services by the Client and when contacting the Provider via the contact form, email, or the Provider's social networks.
The personal data collected may include, in particular: the Client's identity (name, first name), postal address, phone number, and email address. Also, information related to the Client's orders, including the type of Service ordered, the amount, and the date of the order.
The Provider processes the Clients' personal data for the following purposes: to execute the Services ordered by the Clients, to ensure the follow-up of the relationship with the Client, to send newsletters and promotional offers to the Clients.
The Provider only processes the Clients' personal data for purposes strictly necessary to achieve these purposes.
The Provider retains the Clients' personal data for a period not exceeding that necessary to achieve the purposes for which they were collected.
Thus, the personal data of Clients related to a client account will be retained as long as the client account is active. The personal data of Clients related to a Service are retained for a period of 3 years from the date of the order.
The Provider implements appropriate technical and organizational security measures to ensure the security of the Clients' personal data and to prevent any unauthorized access, alteration, dissemination, or destruction of such data.
In accordance with the regulations in force regarding the protection of personal data, Clients have the following rights: right of access, rectification, erasure, restriction of processing, processing, and portability. To exercise their rights, Clients can contact the Provider at the following email address: claire@hilivsolution.com
The Provider may modify this Policy at any time.